Engineer, Service Operations

Date: 13-Mar-2017

Location: SERANGOON NORTH -2ND STOREY, Singapore

Realise your full potential with Asia's leading communications group. While we take pride in our 130-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as we create the infocomms landscape of the future.

The role is responsible for the Service Transitions and Service Operations to maintain and operate system and platform in an optimal state of the Network Cloud Infrastructure services meeting service level KPIs, customer level satisfactory and regulatory requirement. The role also accountable for service quality and service availability of the services provided.

Responsibilities

• System and Platform Patch loading, implementation of software and hardware upgrades on its related service nodes
• In accordance with company and divisional security directives, deploy, maintain, and enhance the security of server and desktop systems through administrative, preventive, detective, and reactive controls, such as change and configuration management, anti-virus measures, patch management, and system scans.
• Perform and coordinate disaster recovery activity expeditiously in times of service disruptions so as to minimize service downtime and revenue loss. • Participate in BCP and/or Audit program initiatives as needed.
• The successful candidate will need to work outside normal working hours to carry out upgrades and patch loading as such activities may disrupt services.
• The successful candidate is required to handle adhoc system faults and/or service degradation speedily. • Troubleshoot and perform root causes failure analysis for software, hardware and network faults related to the service nodes.
• Create and maintain engineering test documentation and guidelines system functional and mobile services testing.
• Responsible for supporting the daily operation of servers (HW & SW mainly in Linux OS) and storage systems.
• Create and maintain engineering test documentation, SOP manual and configuration documentation.
• Responsible for supporting daily operation of applications, servers, network and storage equipment.
• Provide Tier 2 & 3 technical support for internal customer and manage vendor for Tier 3 & 4 technical support on a 24x7 standby basis.
• Participate and prepare Tender Specification, Statement of Work and evaluating vendor proposed solution in the Tender (ie RFI, RFP & Award), if required.
• Develop, build and maintain automated regression test suites.

The ideal candidate should have/be:

• A good engineering degree preferably in the area of wireless communications with at least 2 year
• At least 5 years working experience with emphasis on Solaris, Linux (RHEL, CentOS), MySQL and/or storage system (HP/EMC)
• At least 3 years working experience on Cisco UCS system, VMware, KVM.
• Experience in Virtualization and Data Centre Management.
• Experience in Technical Support Management.
• Experience in Demand Operation Organisation Management
• Able to perform change activities during maintenance window of 12am – 6am.
• Able to perform remote standby 24 x 7 basis for service recovery support.
• Critical thinking and problem solving skills.
• Self-driven and highly motivated

Let’s shape a better world through technology. Join us to lead the change.

Note to Recruitment Agencies

In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements. Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).